Description Company Yanmar Compact Equipment North America Inc. (YCENA) designs, manufactures, and supports a complete range of compact equipment — including compact track loaders, mini excavators, wheel loaders, and construction equipment — for use in markets such as construction, landscaping, utility, land management, and agriculture. Products are sold primarily through a third-party independent dealer network across North America. Overview The Aftersales Administrator is responsible for answering phones, reviewing emails, input information into a case system, review case system for dealer submitted cases, and help the service team with follow ups. This position will work closely with the dealer networks and service teams. Responsibilities • Answer Calls • Review, categorize emails • Input cases into the case management system • Review cases in the System for accuracy and follow ups • Follow up on active cases • Work directly with the service team • Direct inquiries to the proper responsible department • Case management • Call and email records Requirements Education/Formal Training • 2-year Technical Diploma or Associate’s Degree in related field • 3-5 years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the heavy equipment construction environment. Professional Expertise/Skills • 3-5 years of experience and/or working knowledge of the operational characteristics of construction equipment and understanding of documentation. • 1-3 years’ experience in a customer facing environment • 1-3 years MS Office (word, excel, outlook). Methodical Expertise • Knowledge of business operating systems preferred (Epicor ERP, TWS Warranty System) • Strong orientation towards quality, safety, and continuous improvement • Strong computer skills. Personal Skills • Demonstrated problem solving skills. • Functions independently within context of day-to-day activities. • Able to travel, up to 25% of the time • Able to travel internationally. • Able to work 40+ hours per week depending upon workload. Social Skills • Strong orientation towards quality, safety, and continuous improvement. • Excellent communication skills; both written and oral. • Able to gather and analyze relevant information and coordinate work with other team members.