Description Culture Eliada is a non-profit helping children and young adults succeed since 1903. From foster care and residential treatment to housing support and vocational training, we provide youth with the tools they need to thrive. Every role at Eliada—whether direct care, counseling, education, or support services—makes a real difference. The Residential Team Lead provides supportive management and supervision of their assigned residential program. Ensures staffing ratios will be in compliance with current licensure and administrative rules for the specified level of care. Major Responsibilities: 1. Assist the Cottage Manager with programmatic oversight and leadership of the model of care and delivery of services in the identified Residential/Respite Program(s). Works collaboratively with the Cottage Clinician and Case Manager to ensure that clinically appropriate services are delivered to eligible children within the program service definition. Will provide shift supervision of direct care staff when working in ratio 3 shifts per week, and as needed to maintain ratio requirements. 2. Provide supervision to direct care residential staff in the delivery of services, implementation of model of care, crisis management, implementation of teaching and individualized clinical/crisis management plans for each student, and implementation of the therapeutic environment/activities. Includes formal and informal staff supervision, staff/cottage observation and feedback, and student specific meetings. 3. Participates in the training, professional development, evaluation, discipline and discharge of residential staff assigned to unit(s). Includes assistance with the management of staffing schedules, overtime and leave time within agency standards. 4. Ensures all required agency, mental health and program documentation is completed and maintained within agency, licensure, accreditation, and other standards in an accurate and timely manner. 5. Support and assist Cottage Manager to ensure the management and maintenance of the cottage facility within agency standards to provide a healthy, safe and therapeutic environment for students. Other Responsibilities: 1. Maintain and role-model professional and consistent communication with the students' guardians and other members of their child and family teams. 2. Displays competence and responsiveness to cultural differences present in both student and employee population. 3. Ensures the provision of quality services to students through participation in the agency's PQI process. 4. Performs other administrative or programmatic duties as assigned by the Cottage Manager. 5. Provides coverage on call responsibilities. Requirements Knowledge/Experience: A Bachelor's Degree from an accredited college or university is preferred; non-Human Service degrees will be considered. Previous supervisory experience strongly preferred. Skills/Physical/Working Conditions: • Must possess a valid North Carolina Driver's License and be insurable by Eliada's carriers. Must possess efficient computer skills. • Must be able to train others. This position requires on-call responsibilities. • Must complete all phases of the pre-service workshop, including physical restraint training including the ability to perform physical restraint techniques. Position may experience verbal and/or physical aggression from student population. • Must demonstrate availability to work a flexible schedule including weekends, holidays, emergencies, and extended periods of time. Equal Opportunity Employer Eliada Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Disclaimer Clause: Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. They are meant to be accurate reflections of the principal job elements essential for making fair pay decisions. This position description is not intended as a contract. A Letter of Employment confirms employment. North Carolina is an at-will employment state and Eliada is an at-will employer.