Description Responsibilities: • Proficient knowledge of resort operations, policies, procedures, and products • Answer phones and communicate with guests resort policies, procedures • Use of POS system to sell resort product • Keep a neat and clean workstation • Resolve inquiries/issues in a timely and professional manner • Engage with guests to ensure an exciting experience and lifelong memory • Remain focused in a very busy environment • Provide exceptional customer service and ensure general knowledge of mountain operations to best assist customers Requirements Qualifications: • 18 years of age or older and prior work experience • Ability to accurately complete transactions using POS system • Knowledge of snow sports preferred • Prior cash handling experience • Able to handle stress and remain composed both with guests and staff • Must have excellent verbal communication and customer service skills Hours: • Hours of employment are dependent on business demands • Must have weekend and evening availability and flexible weekday availability Starting Pay Rate $16/Hr.