Description This position starts once the snow flies and the ski area is open! Responsible for facilitating our guest’s shuttle experience. Responsibilities include crowd control, ticket checking, information services, conflict resolution and coordination and support with Guest Services and the Parking Lot Department as needed. ESSENTIAL FUNCTIONS: · Assisting guests loading and off-loading the shuttle bus. · Check that all shuttle riders have either a valid lift ticket or season pass to ride shuttle. · Maintain excellent public relations with guests. · Must be able to work all scheduled shuttle shifts. · Communicate with shuttle driver and Guest Services as needed. · Perform crowd control by directing guests to shuttle bus line, and keep control of crowds waiting for shuttle busses. · Present a professional, quality image at all times. · Exercise sound judgment and awareness regarding language, behavior, and dress and grooming. · Regular and reliable attendance. Requirements · Must have excellent service oriented personality. · Must have excellent communication skills. · Must be detail oriented and able to set and meet high customer service standards. · Must use proper etiquette while conversing with guests. PHYSICAL REQUIREMENTS: · Must be able to lift 40 lbs. · Must be able to work long periods of time in all types of weather. · Must be able to work on feet, stand and walk for up to 8 hours at a time. · Must be able to walk on snow, icy, uneven and slick conditions.