Description Department: Administration Reports To: Business Office Manager Status: Non-exempt Hours: Part Time Evenings 4:30pm to 8pm Job Summary Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds community expectations. Duties and Responsibilities: The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation. • Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department. • Retrieves messages from voice mail and forwards to appropriate personnel. • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. • Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff. • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. • Coordinates guestroom reservations. • Receives, sorts, and routes mail, and maintains and routes publications. • Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. • Performs other clerical duties as needed, such as filing, photocopying, and collating. • Collects rent checks from residents and family members and provides needed information to Assistant Executive Director. • Collects money for meal tickets, etc. • May perform other duties as assigned. Requirements Minimum Qualifications • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. • Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's. • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. • Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed. • Must have submitted and completed a Criminal Background check for unlicensed employees in compliance with state regulation. • Must provide a medical certification from a licensed healthcare provider confirming that the employee is free from communicable disease including TB in compliance with state regulation at hire and annually thereafter. Required Behavior • Arrives to work on time. • Absence and tardiness is minimal. • Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs. • Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well. • Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport. • Able to work cooperatively with a group of people to achieve goals and objectives. • Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly. • Able to work various schedules and shifts as needed. • Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs. Physical Demands • Physically able to move at least 20 lbs. without assistance. • Physically able to bend, reach, and work in small areas. • Physically able to push and pull office equipment and furnishings.