Description Electric Machinery Company. a division of WEG Electric Corp. Minneapolis, Minnesota Position: Technical Support Service Engineer Department: Service Primary Objective of Position: Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims. Major Areas of Accountability: • Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary • Resolve service requests effectively, and promote strong customer relationships. • Analyze field data, recommend corrective action, and write and edit service reports related to warranty work. • Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material. • Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users. • Deliver Client training pertaining to EM products and services. • Other duties may be assigned by management to meet business needs. Knowledge/Skills/Abilities: • B.S. degree in Electrical, Industrial, or Mechanical Engineering. • Demonstrated sense of urgency to affect timely response and resolution to customer requests. • Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers. • Demonstrated project management skills, including direction of technical and non-technical staff and customers. • Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time. • Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence. • Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project Physical Requirements • Physical ability to travel freely within manufacturing and office facilities: • This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner. • Physical ability to climb a ladder, use scaffolding or catwalks to service machinery. • Ability and willingness to wear fall protection equipment. • Physical ability to lift and carry 25 pounds. • Physical ability to travel via public, commercial or personal transportation. • Must possess an insurable driver’s license. • Must possess a valid Passport or be able to obtain a Passport. Pay: $80,000 - $90,000