Description At CCHC, we're proud to be a place where people build careers—not just fill positions. Our culture is built on collaboration, mutual respect, and open communication, where employees feel supported and equipped to do their best work. As we continue to grow, we're committed to investing in our people through competitive benefits, professional development, and opportunities for internal advancement. If you're passionate about improving processes, driving meaningful change, and making an impact behind the scenes, you'll find the opportunity to do so at CCHC. HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST JOB SUMMARY The Operational Efficiency Specialist is primarily responsible for driving and overseeing assessments, implementations, and evaluation of projects and initiatives that improve organizational efficiency and patient experience. HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST ESSENTIAL DUTIES AND RESPONSIBILITIES • Partners with all areas of the organization to identify improvement and efficiency opportunities and implements agreed upon solutions. • Collaborates with other members of the Efficiency and Transformation Development teams. • Responsible for eliminating manual, repetitive tasks within each department of the organization. • Ensures all initiatives achieve the overarching goal of improving organizational efficiency and patient experience. • Develops training and reference guides, as needed. • Ability to test workflows and systems. • Ability to create forms. • Assists in creating support documentation for workflow changes. • Supports implementation of new software functionality and EHR module updates, as it relates to efficiency projects. • Troubleshoots end user issues when implementing or piloting new modules or software. • Plans, executes and supervises assigned efficiency projects. • Conducts planning and implementation related to organizational performance and accomplishments. • Addresses conflicting initiatives or efforts which adversely impact organization efficiency and patient experience. • Visits clinic locations and administrative departments as requested to engage in evaluation of processes, policies and procedures. Recommends and implements changes when indicated. • Determines priorities and methods of completing workload in a timely and efficient manner. • Performs other duties as assigned. Requirements HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST EDUCATION AND EXPERIENCE • Experience in health care process improvement and health information technology implementation experience strongly preferred • Change management experience or organizational re-design preferred HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST PAY RATE: $28-$30/hr BENEFITS & PERKS: • 100% employer-paid Medical, Dental & Vision coverage • 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance • 401(k) with employer matching • Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off • Flexible Spending Account (FSA) • Fringe Marketplace Stipend • Optional Supplemental Insurance • Participation in CCHC's company-wide Profit Sharing Program (eligible employees) • Professional development and opportunities for internal growth and advancement We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.