Description Job Summary: At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy. The Greeter is our customer’s first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family. This is done while maintaining exceptional employee relationships and supporting all departments. Job Duties: • Provide a world class experience for your customers, colleagues, and employees • Adhere at all times to the One Price, One Person ® philosophy • Execute all duties in a manner consistent with our values: high-character, engaged, team-player • Relentlessly strive to improve an inviting and friendly environment to all guests • Acknowledge and greet every guest • Assign sales guest to the next available sales manager in rotation • Maintain an accurate log of customer traffic in customer relation management software (CRM) and rotation log • Offer every customer complimentary water, coffee • Restock all refreshments throughout the day • Maintain a clean showroom and front desk • Answer and direct all incoming calls to appropriate departments & personnel • Issue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA) • Receive & Deliver all phone messages to appropriate personnel • Direct returning customers to the appropriate personnel • Complete Opportunities To Do Business “OTBD” sheet nightly • Other duties as assigned Requirements Skills and Knowledge: • A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity. • Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnel • Exceptional organization and multi-tasking skills • Able to answer high volume calls • Working in a high volume and fast pace environment • Imputing data into the computer • Able to work well with a team