Description Purpose The Spa Coordinator is responsible for overseeing the day-to-day flow and operations of the spa while providing exceptional guest service and supporting Spa Technicians. This position ensures that guests receive a welcoming, comfortable, and seamless experience from arrival through departure while maintaining the cleanliness, organization, and efficiency of the spa. Essential Functions Guest Experience & Service • Welcome and assist spa guests in a warm, professional, and attentive manner. • Provide guests with appropriate lockers, towels, sandals, robes, and other amenities based on their service needs. • Clearly explain spa procedures and assist guests with preparing for their scheduled services. • Provide refreshments and other guest amenities as requested. • Assist guests with questions, requests, and general spa needs throughout their visit. • Schedule future appointments and recommend additional spa services when appropriate. • Maintain a professional, welcoming, and relaxing atmosphere at all times. Spa Operations & Technician Support • Monitor guest flow throughout the spa and ensure guests are prepared and in the appropriate area for their scheduled services. • Maintain clear and timely communication with Spa Technicians regarding guest arrivals, client flow, appointment changes, delays, and special requests. • Assist Spa Technicians with treatment room preparation and ensure rooms are properly stocked and ready for each service. • Refill professional products and supplies used by Spa Technicians as needed. • Assist with ordering and/or picking up spa lunches, breakfasts, or other items as necessary. • Communicate any operational concerns, guest issues, supply needs, or other relevant information to the Spa Manager/Supervisor. Laundry & Room Preparation • Collect soiled linens, including sheets, blankets, towels, robes, and other spa linens, and place them in the appropriate receptacles. • Fold, organize, and store clean laundry as necessary. • Change treatment room linens and prepare rooms before and after each service. • Maintain adequate supplies in treatment rooms and guest areas. • Assist Spa Technicians with room setup and turnover between appointments. Cleaning, Sanitation & Safety • Maintain clean, organized, and sanitary spa treatment rooms and common areas throughout the shift. • Perform general cleaning duties in accordance with state board requirements and company sanitation standards. • Ensure treatment rooms and spa areas are cleaned and properly sanitized before and after services. • Keep all spa areas neat, orderly, and guest-ready at all times. • Follow all established health, safety, sanitation, and infection-control procedures. Daily Operations • Complete all opening, closing, and daily operational procedures outlined on the current Daily Procedure Checklist. • Monitor spa supplies and communicate inventory needs to the appropriate manager. • Maintain clear communication with the Spa Manager/Supervisor regarding daily operations, guest concerns, staffing needs, schedule changes, and other relevant information. • Follow all company policies, procedures, standards, and service expectations. • Maintain confidentiality and professionalism when handling guest and employee information. • Perform other duties as assigned. Core Performance Expectations • Exceptional Guest Service: Creates a warm, welcoming, and relaxing experience for every spa guest. • Communication: Maintains clear, timely, and professional communication with guests, Spa Technicians, and management. • Organization: Effectively manages multiple tasks while maintaining an organized and efficient spa environment. • Teamwork: Supports Spa Technicians and other team members to ensure smooth daily operations. • Attention to Detail: Consistently maintains high standards for cleanliness, sanitation, room preparation, and guest amenities. • Professionalism: Represents the spa and company culture in a positive, polished, and professional manner. • Dependability: Consistently completes assigned responsibilities, opening and closing procedures, and daily operational tasks. Requirements Position Qualifications • High school diploma or equivalent. • Excellent verbal and written communication skills. • Demonstrated knowledge and application of exceptional customer service techniques. • Strong interpersonal skills with the ability to interact professionally and positively with guests, technicians, and team members. • Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced spa environment.