Description Farmer Joe’s is seeking a Level 2 IT Support - Systems Technician to help bridge our frontline helpdesk and IT leadership. You will handle escalated technical issues, support day-to-day IT operations, and take ownership of assigned systems and projects.This is a hands-on role for someone who can troubleshoot independently, communicate clearly, and recognize when an issue needs additional expertise. You should have a solid foundation in Windows administration, networking, virtualization, and computer hardware, along with a willingness to learn. Description • Serve as the primary escalation point for the helpdesk, owning issues from initial investigation through resolution, documentation, and follow-up. • Troubleshoot recurring problems, identify root causes, and implement approved solutions that reduce repeat tickets. • Help prioritize tickets based on business impact and urgency, meet service-level targets, and keep users and IT leadership informed. • Escalate issues requiring leadership decisions or specialist support with a clear summary of the problem, business impact, troubleshooting completed and recommended next steps. • Assist with Level 1 support when needed to maintain service during busy periods or staffing gaps. • Install, configure, maintain, and replace computers, printers, scanners, scales, POS equipment, and other technology used throughout the business. • Support POS operations, including item maintenance, configuration changes, and coordination with vendors. • Administer user accounts, access permissions, and employee onboarding and offboarding following established approval and security procedures. • Support Microsoft services, endpoint management, networking, and virtualized infrastructure. • Perform approved updates, maintenance, and system checks, documenting changes and following established change procedures. • Own assigned IT projects and improvements, communicating progress, risks, and blockers. Requirements • Willingness to grow and expand technical expertise • Basic computer experience; • Computer Science desired; • Point of Sales experience desired; • Technical, logical thought process; • Problem solving; • Project ownership and integrity • An ability to stick to strict deadlines; • An ability to prioritize tasks; • The associates are frequently required to bend, twist, reach, push and pull. • The associates must regularly lift or move objects up to 50lbs • The associates must be able to work with wide variety of fresh, dried and/or processed products, spices and processed substances without negative allergic consequences; • Open availability, Mornings, nights, weekends, holidays • Be able to work in a loud environment