Description The Front Desk Receptionist (Check-In / Check-Out) plays a critical role in delivering an exceptional patient experience in a dermatology clinic. This position is responsible for managing all aspects of the front office workflow, including patient check-in, check-out, scheduling, insurance verification, and financial collections. As the first and last point of contact, this role requires professionalism, efficiency, strong communication skills, and a consistently positive attitude. The Receptionist ensures smooth patient flow, accurate documentation, and compliance with all regulatory and practice standards. ________________________________________ ESSENTIAL DUTIES & RESPONSIBILITIES Check-In Responsibilities (CIR) • Welcome patients, visitors, and vendors in a friendly, prompt, and professional manner • Direct patients appropriately and ensure a positive first impression • Ensure completion of all required documentation, including intake forms, consents, and sign-in procedures • Accurately enter and/or update patient demographics in the EMR system • Verify insurance eligibility, benefits, referrals, and authorizations prior to service • Maintain patient flow and communicate delays or issues to clinical staff • Ensure front office and waiting area are clean, organized, and ready for daily operations • Open and prepare the office for business each day; assist with end-of-day closing and security procedures ________________________________________ Check-Out Responsibilities (COR) • Greet patients at check-out and provide prompt, courteous assistance • Review provider orders and treatment plans to coordinate follow-up care • Schedule follow-up appointments based on provider recommendations • Enter patients into recall system (e.g., annual skin exams) when appointments are not scheduled • Process product sales and ensure proper documentation and dispensing • Maintain prescription logs accurately and daily • Create recall appointments (e.g., 3-week follow-up ) • Collect all patient financial responsibilities, including co-pays, deductibles, coinsurance, and outstanding balances • Process refunds or apply credits as needed; communicate with billing department for approvals • Post charges daily once provider documentation is completed • Balance daily collections, reconcile deposits, and enter into Daily Net Revenue (DNR) tracking system • Prepare and complete daily bank deposits in accordance with practice policy ________________________________________ COMMON GENERAL DUTIES • Maintain strict patient confidentiality in accordance with HIPAA regulations • Adhere to OSHA and all applicable healthcare compliance standards • Follow all company policies, procedures, and workflows • Provide excellent customer service with a positive, professional demeanor at all times • Utilize proper telephone etiquette, including call handling, holds, and message routing • Communicate effectively and work collaboratively with providers, leadership, and team members • Report broken equipment, safety hazards, or facility concerns to management promptly • Complete all assigned tasks within established timelines • Maintain regular attendance and punctuality (arrival required at least 15 minutes prior to clinic opening) • Perform additional duties as assigned Requirements Education & Experience • High school diploma or equivalent required • Minimum 1–3 years of medical front office or customer service experience preferred • Dermatology or specialty clinic experience strongly preferred Knowledge, Skills & Abilities • Strong communication and interpersonal skills • Excellent organizational and multitasking abilities • Ability to work efficiently in a fast-paced, high-volume environment • Knowledge of medical terminology, insurance verification, and scheduling processes • Experience with EMR/practice management systems preferred • Strong attention to detail and accuracy in data entry and financial transactions ________________________________________ PROFESSIONAL STANDARDS • Maintain a professional appearance and demeanor at all times • Demonstrate honesty, integrity, and strong work ethic • Exhibit a “team-first” attitude with willingness to support clinic operations as needed • Ability to take direction and feedback from Practice Administrator and Physician leadership • Consistently reflect a positive, patient-centered attitude ________________________________________ PHYSICAL REQUIREMENTS • Prolonged periods of sitting, standing, and computer use • Ability to perform repetitive tasks such as typing and phone use • Occasional lifting of up to 15 pounds ________________________________________ WORK ENVIRONMENT • Fast-paced dermatology clinic with high patient volume • Frequent interaction with patients, providers, and staff • Exposure to confidential and sensitive information