Description Must be able to greet guests, schedule appointments, and act as a liaison between customers and technicians. This position is about providing our customers with a great service experience and understanding their needs. Duties and Responsibilities: • Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems with their vehicle. • Discuss schedule maintenance with cost and time estimates. • Greeting clients • Effective walk around of the customer's vehicle. • Ensure that required documentation is complete and complies with regulations and standards. • Product knowledge and safety. • Communicate with technicians, team leader, and parts associates to ensure timely completion of work. • Update clients with the status of the vehicles accordingly. • Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty. • Maintain an excellent Customer Satisfaction Index (CSI). • Perform other duties as assigned by the Quick Lane manager. Qualifications and Skills: • Professional appearance • Excellent communication capability • Ability to set and achieve targeted goals • Ability to thrive in a fast-paced environment with many priorities Benefits: • Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit. • 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary. • Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required. • Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours. • Sick leave 3 paid days per service year – 100% employer paid. • Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day. • Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services. Requirements By submitting your application, you agree to the following: • You are at least 21 years old. • You have a valid driver's license with an acceptable driving record. • You will pass a pre-employment drug screen. • You will undergo a background check. • You understand that the 401K company match has an annual maximum amount. • You understand that earned vacation time is based on the total time of continual employment. • Your application will not be considered if you do not meet all these requirements. Thank you for your interest in this position.