Description Required: Bilingual - fluent in English & Spanish We are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization. Responsibilities include, but are not limited to: • Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations. • Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance/denial letter, and any/other applicable documentation. • Ensure to follow up company’s, departmental and hospital policies and procedures to maintain compliance. • Maintain daily contact with various hospital departments and other outside entities on self pay referrals. • Assist patients in completing applications for state/county or government programs. • Maintains statistical and other data related to financial determinations. • Follows up with patients or family member after discharge to start the completion application in a timely manner. • Submits completed applications in a timely manner for approval. • Create detailed notes in the host or hospital system to reflect all actions performed on a patient’s account (for example: scheduling, payments, etc.). • Initiate online PE’s (Presumptive Eligibility) for patient’s eligibility for Medicaid/NJ Family Care. • Completes PA1C- form for patients eligible for Medicaid/NJ Family Care programs. • Assist in special projects as requested by Management team. • Ensures that routine and priority tasks are completed within established departmental time frames. • Attends and actively participates in department meetings, trainings, and cross-training programs. • Perform other duties as assigned by management team. Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Paid training • Tuition discount • Vision insurance Schedule: • Monday - Friday, 8:00 am - 4:30 pm • 40 hours/week Ability to commute/relocate: • Paterson, NJ 07503: Reliably commute or planning to relocate before starting work (Required) Requirements • Bilingual – writing, reading and speaking in Spanish (required) • High school diploma or GED, minimum requirement • Strong communication, including writing, speaking and active listening • Great customer service skills, including interpersonal conversation, patience and empathy • Good problem-solving and critical thinking skills • Ability to multi-task and work in a hospital environment • Organization, time management and prioritization abilities • Understanding of industry-specific policies, such as HIPAA regulations for health care is helpful • Attention to detail and excellent quality • Proficient computer skills, Microsoft Office; working knowledge of billing software, electronic medical records (EMR) or hospital software systems is a plus Physical Requirements: • The team members are required to sit for an extended period, occasionally lift supplies/equipment, and move up to 25 pounds. • Must travel for onsite training and attend client meetings as needed.