Veterinary Receptionist/CSR Pinecrest Animal Hospital – Owosso, MI About Us Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex. Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi. What You’ll Be Doing As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include: • Providing top-notch customer service • Being attentive to client and pet needs • Identifying and working compassionately with clients in various emotional states • Working patiently with distressed, frustrated, or disgruntled clients • Answering and triaging high-volume phone calls • Scheduling appointments and procedures • Checking in clients and monitoring flow from check-in to discharge • Confirming appointments and handling client callbacks • Managing medical record requests between hospitals and specialty practices • Processing payment transactions • Maintaining accurate documentation in the electronic medical record • Relaying information between clients and doctors, technicians, or management • Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed) • Using Windows-based computer systems and practice management software • Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care What We’re Looking For • High School Diploma or GED (college preferred) • Veterinary clinic experience is a plus • Must be able to safely lift 30 pounds • Basic math and writing skills • Skilled at multitasking in a fast-paced environment • Positive, team-oriented attitude and excellent communication skills • Eagerness to learn and grow within the field Compensation & Benefits • Hourly pay: $14.00 – $16.00 (based on experience) • 401(k) with match • Health insurance • Paid time off • Employee pet care discount • Flexible scheduling Hospital Schedule Schedule • Full-time (8–10 hour shifts) • Open: Monday to Saturday • No Sunday hours