TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Recruiter Note: Remote position, but Candidate must reside within Orem, UT Duties:  • Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees. • Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information. • Accurately record all details in accordance with procedures • Conduct database and open-source research • Route and escalate calls appropriately • Other duties, as assigned Requirements • 3 + years experience in a call center • Associates Degree (Preferred ), High school diploma or equivalent is required • Proven ability to multitask simultaneously communicating and inputting data • Strong written and verbal communication skills • Proficiency with telephony systems, CRMs • Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision • Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports. • Experience in handling sensitive information