Years of Experience: 5 years of experience Education Requirements: Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs. Responsibilities: • Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services. • Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed. • Creating and maintaining service catalog items and workflows. • Designing and implementing automated workflows to streamline processes. • Integrating ServiceNow with other systems and tools. • Creating and maintaining reports and dashboards for various stakeholders. • Providing training and support to end-users and other administrators. • Identifying opportunities for process improvements and implementing best practices. • Creating and maintaining system design and operations documentation. • Advising on the impact of any proposed changes to the ServiceNow environment. • Providing ServiceNow administration, sustainment, and subject matter expert support. Requirements Required Skills: · Bachelor’s degree in IT, Computer Science, or related discipline · Public trust security clearance Preferred Skills · ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred Soft Skills: · Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. · Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. · Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. · Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency. · Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. · Results oriented: Able to drive things forward regardless of personal interest in the task. Benefits SES provides a competitive salary and the following benefits: • Medical • Dental • Vision • AD&D • STD • LTD • Company paid Life Insurance • 401k with employer contribution • Paid Time Off • Pet Insurance