Description As the Shift Lead at Angry Chickz Nashville Hot Chicken, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported. Here’s what’s in it for you: • Tips • Career development and growth • Training and ongoing development opportunities • Competitive Pay Requirements Essential Duties and Responsibilities include the following. Other duties may be assigned. • Monitors Team deployment as schedule dictates. • Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant • Engages with all guests to ensure our service and enjoyment standards are delivered. • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. • Ensure cleanliness standards are maintained throughout the restaurant • Completes shift administration and banking tasks • Monitor food preparation methods, recipes, and portion sizes. • Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control. • Ensures team members follow break and meal period schedules as mandated • Address and resolve customer concerns or feedback in a professional and constructive manner. • Train and guide new team members, setting the standard for what's expected. Qualifications: • Proven experience in a leadership role, preferably in the food and service industry. • Exceptional interpersonal and communication skills. • Ability to handle high-pressure situations calmly and efficiently. • Flexibility to work different shifts, including weekends and holidays. • Commitment to upholding company standards and ensuring customer satisfaction.