Description Our team is looking for a hard-working medical assistant who will work with the physicians and other members of the practice by performing a variety of back office clinical and administrative duties. This person will work to fulfill patient needs and ensure smooth patient flow within the practice. Duties and Responsibilities • Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy • Communicates clearly on the phone and accurately documents and assigns messages • Confirms and updates contact information for all patients at every contact • Makes follow-up calls for any messages left • Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately • Delivers all communications with excellent customer service • Be courteous and professional for all patient interactions • Routes calls to appropriate staff for swift resolution Requirements • Strong computer skills, including basic keyboarding skills • Ability to navigate through patient records systems • Ability to analyze situations, prioritize, develop solutions, and make recommendations • Ability to work with minimal supervision • Excellent customer service and communication skills over the telephone • Ability to community sensitively and effectively with patients • Excellent organizational and problem-solving skills • Knowledge of medical practice terminology Education and Experience • Minimum High School Diploma or Equivalent • Experience in fast paced scheduling or call center • 2+ years of customer service experience • Experience working with performance metrics • Experience with Microsoft Office Products (Word, Excel, PowerPoint) Benefits of Working with University Foot and Ankle Institute • Medical, Dental, and Vision Plans • HSA with Employer Contribution • FSA • Generous PTO Program • 401k with a 3% Match • Employee Assistance Program • Life and AD&D Insurance • Short-Term and Long-Term Disability To find out more, visit https://www.footankleinstitute.com/