Description The Operations & Mail Support Associate will perform a variety of duties which provide support to the Operations team, Facilities team and to the organization as a whole. This position will interact with all levels of the organization, as well as provide exceptional customer service to visitors of the Jewish Federation of Greater Philadelphia. Wearing many hats, the Operations & Mail Support Associate will multi-task and prioritize daily, ensuring that s/he is familiar with all aspects of his/her role, and understands where to dedicate his/her efforts and at what times. The Operations & Mail Support Associate will be flexible in his/her tasks, understanding that they may need to shift gears quickly to accommodate organizational needs as they arise. Essential Duties and Responsibilities: • Answer, screen, and forward incoming calls • Welcome all guests and provide exceptional customer service • Act as a liaison between guests and all departments, informing departments of arrivals • Receive, sort and upload all mail into the Envoy system after processing • Make occasional trips to the post office for priority outgoing mail • Complete check requisitions and submit invoices for approval • Monitor surveillance cameras when manning the welcome desk • Wipe down and sanitize the breakroom area on a daily basis • Respond to any immediate housekeeping concerns when notified • Prepare morning coffee and ensure sanitation compliance Requirements • Strong communication skills, both oral and written • Attention to detail • Excellent organizational skills • Proven ability to problem-solve • Ability to work independently • Takes initiative and has a willingness to work as part of a team • Ability to be flexible and shift focus to where the needs may be at the time • Hands-on experience with office equipment (e.g., mail machine, fax machines and printers) • Maintains a professional attitude and appearance • Ability to be resourceful and proactive when issues arise • Strong multitasking and time-management skills, with the ability to prioritize tasks • Previous experience in a similar role preferred • Knowledge of Microsoft Office required Overview Jewish Federation of Greater Philadelphia offers a competitive compensation and benefits package, including a hybrid work schedule, medical, dental, vision, prescription drug program, life insurance, generous paid time off and 403b retirement savings program. Our Mission The Jewish Federation of Greater Philadelphia mobilizes financial and volunteer resources to care for those in need locally, support Israel and global Jewry, and secure a vibrant Jewish future. Commitment to Diversity We deeply value the diversity of insight, perspective, and experience brought by people from backgrounds typically underrepresented in Jewish institutions. This includes Black, Latinx, and Asian people, Black Jews, Jews of Color, lesbian, gay, bisexual, trans, and gender non-conforming people, and people with disabilities. We also welcome applications from people of diverse religious, spiritual, and cultural backgrounds. About the Organization: Since 1901, the Jewish Federation of Greater Philadelphia has served as the hub of the region’s Jewish communities, providing an infrastructure of support for Jewish people and organizations in need. Through grants, emergency funding, restricted gifts, endowments, and our partnership with the Foundation for Jewish Day Schools, we care for those in need, combat antisemitism and global crisis, and strengthen Jewish identity.