Description The Residential Associate (certified or uncertified) works with clients and staff at the assigned residential program to provide support, assistance services, and advocacy for excellent patient care within the residency program. ESSENTIAL FUNCTIONS: • Works closely with other staff as a member of the treatment team to provide high quality patient care; • Completes initial intakes as requested by Intake Coordinator; • Maintains cleanliness of the medication and all work areas and performs other cleaning duties as assigned; • Works with the treatment team to maintain a healthy treatment milieu; • Ensures the safety of clients by making rounds for bed checks and being aware of client locations at all times; • Maintains accurate and confidential documentation in EMR (Electronic Medical Record) client files; • Answers phones and completes filing as needed; • Provides transportation for residents to attend medical appointments, self-help groups, and other appointments as needed; • Other duties as assigned by the Program Supervisor or Director; • Attends program and all staff meetings as well as weekly supervision meetings; • Maintains a personal recovery program as well as models recovery-appropriate behavior as applies; • Other related duties as assigned by supervisor or Program Manager. ORGANIZATIONAL RESPONSIBILITIES: • Performs work in alignment with the BestCare’s mission, vision, values; • Supports the organization’s commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals; • Strives to meet Program/Department goals and supports the organization’s strategic goals; • Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; • Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes; • Attends required program/staff meetings and completes assigned training timely and satisfactorily; • Ensures that any required certifications and/or licenses are kept current and renewed timely; • Works independently as well as participates as a positive, collaborative team member; • Performs other organizational duties as needed. Requirements QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS: • High School Diploma (or equivalent) • Familiarity with the substance-abusing population and people with disabilities • For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous one (1) year at the time of hire (temporarily reduced from 2 years) • Available for weekend evenings LICENSES AND CERTIFICATIONS: • Requires certification as CRM, PSS or THW, or ability and commitment to obtain within six (6) months of hiring • Current CPR and First Aid certification, or ability and commitment to obtain within 6 weeks of hiring • Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) PREFERRED: • Bilingual in English/Spanish a plus • Previous training, experience, or knowledge of treatment in the disease of addiction is preferred