Description Job Summary: The Block Clerk plays a critical role in ensuring the efficiency and accuracy of auction-day operations. This position supports the auction block by accurately recording vehicle and sale information as vehicles pass through the lane, assisting customers and internal teams, and maintaining a high level of customer service in a fast-paced auction environment. The Block Clerk works closely with Auctioneers, Title Clerks, and front counter personnel to support smooth and successful auction operations. Supervisory Responsibilities: • May assist with training and onboarding of new Block Clerks as assigned. Duties/Responsibilities: • Provides efficient, courteous, and professional customer service to buyers, sellers, and internal staff at all times. • Maintains a hands-on, customer-focused presence on the auction block throughout the sale. • Accurately records vehicle information for each unit sold or unsold, including sale price, buyer number, and high bids on no-sale vehicles. • Enters and verifies title and administrative information, including title availability/status (T/A status), seller announcements, and vehicle notes. • Ensures that windshield information, run numbers, and vehicle details match computer system records. • Communicates effectively with the Auctioneer, Title Clerks, and operations staff regarding bid activity and vehicle information. • Ensures all block equipment, systems, and materials are available and functioning properly during the sale. • Monitors computer systems and report irregularities, errors, or malfunctions promptly to management. • Assists customers with questions, concerns, and general auction-related inquiries. • Communicates operational issues that may impact the success of the auction to management in a timely manner. • Supports training of new Block Clerks on procedures, systems, and customer service expectations. • Maintains organization and accuracy under time-sensitive conditions. • Performs other duties as assigned. Requirements Required Skills/Abilities: • Strong attention to detail and accuracy in data entry. • Ability to work efficiently in a fast-paced, high-volume environment. • Excellent customer service and interpersonal skills. • Strong verbal communication skills with the ability to relay information clearly. • Ability to work independently with minimal supervision as well as part of a team. • Basic computer proficiency, including data entry and navigation of auction systems. • Strong organizational and time-management skills. • Ability to recognize and report operational or system issues promptly. • Self-motivated, dependable, and disciplined work ethic. Education and Experience: • High school diploma or equivalent required. • Previous data entry, clerical, or administrative experience preferred. • Experience in auction, automotive, retail, or fast-paced service environments preferred. • Customer service experience strongly preferred. Physical Requirements: • Ability to stand and walk for extended periods throughout auction lanes. • Ability to move quickly between auction block stations as vehicles pass through. • Ability to visually monitor vehicles, screens, and documentation simultaneously. • Ability to use hands and fingers for data entry and equipment operation. • Ability to tolerate prolonged exposure to elevated noise levels. Reasonable accommodations may be made to enable persons with physical disabilities to perform the job