Description Provides quality service by telephone to bank customers in an efficient and professional manner. Requirements • Receives and fields incoming customer service calls from customers. • Researches and resolves customer inquiries. • Provides basic account services, including balances and transfers. • Handle requests on accounts, cards, or payments and provide support to other teams within the department. • Provide support for digital banking, which may include passwords and basic navigation. • Transfer calls to appropriate bank personnel or into voice mail when necessary • Perform daily Synergy processing and various other basic tasks for Deposit Operations • Excess transaction monitoring. • Review all “On Us” checks of $5,000 and greater for Fraud Mitigation. • Daily Mobile Deposit Review. • Process and Track all returned mail and notify branches of returned mail. • Check ordering as needed. • Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies. • Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank. Updated 050523 EOE