Employment Type: Full-Time FSLA: Salary/Exempt Division: Arch Energy Department: Arch Energy Reports to: Director of Operations-Arch Energy Supervisory Duties: Yes Salary Range: $125,000 - $160,000 Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K), while driving customer satisfaction and ongoing growth across Arch Energy’s operations. This position requires a combination of technical expertise, leadership, and customer-facing communication skills. The ideal candidate will support both our field service team and construction group, fostering operational excellence and cultivating long-term client relationships. Responsibilities / Essential Functions • Manage and coordinate customer service work (remote and on-site) for building automation systems. • Lead execution and site support for small building intelligence and EV infrastructure projects (under $300K), pending internal resource availability. • Oversee project financial forecasting, labor tracking, and scheduling for current and pipeline projects. • Support subcontractor installation efforts and ensure compliance with project scope and manufacturer specifications. • Conduct project reviews, participate in meetings, and maintain communication with stakeholders. • Review and approve service and small project subcontracts and related documentation. • Respond to warranty and service calls and manage associated follow-up. • Identify departmental needs and contribute to hiring processes, including interviews for service and construction roles. • Communicate resource needs, project schedules, labor forecasting, and roadblocks to management. • Provide training, mentorship, and support across service and construction departments. • Collaborate closely with the business development team during bidding phases, offering technical support and best practices. • Drive continuous improvement in customer satisfaction and internal team performance. • Provide system design assistance, installation requirements, and on-site troubleshooting. • Load and commission complex system programming and low-level device integration. • Diagnose issues from system-level controllers to end devices (e.g., sensors, actuators). • Perform calibration and testing with electronic test equipment. • Interpret and review engineering submittals and verify wiring requirements. • Install, configure, and demonstrate site-specific servers and IT systems. • Support warranty and system validation in collaboration with the pre-purchase team. • Provide technical assistance to the Building Intelligence team and client operators. • Participate in site-specific owner/operator training as required. • Assist in reviewing service opportunities tied to solar installation projects. • Complete administrative tasks such as timesheets, expenses, service tickets, and site documentation. • Maintain high standards for safety and ensure all safety protocols are followed. • Must be able to climb ladders and access equipment in field environments. Key Skills • Strong leadership and team-building abilities. • Excellent written and verbal communication skills. • Strong time management and multitasking capabilities. • High level of initiative and ability to work independently. • Ability to build and maintain effective internal and external relationships. • Strong computer skills and comfort with technical systems. • Sound judgment and problem-solving under pressure. • Commitment to employee and subcontractor safety. • Ability to prioritize competing tasks and manage multiple projects simultaneously. Required Experience • Associate degree or higher in Electronics, HVAC, Computer Science, or a related technical field. • 7–9 years of hands-on experience with building automation systems; Niagara systems preferred. • Proficient in at least two of the following: Johnson Controls, ALC, Siemens, Distech. • Solid technical understanding of HVAC and building automation systems. • Experience in financial forecasting and labor planning for service and small project delivery.