Description **MUST PASS EMPLOYMENT AND BACKGROUND CHECK SCREENING** JOB BRIEF: The Doorperson is responsible for controlling the traffic flow at the front desk, and serves residents of apartment building by performing the following duties: FUNCTIONS OF THE JOB • Conduct all business in accordance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, HUD regulations and local ordinances pertaining to apartments. • Required to attend periodic Fair Housing seminars. • Monitors the incoming and outgoing visitors and residents. • Keep accurate and adequate logs per the policy and procedure. • Monitors the building to ensure no visitor is roaming the building. • Documents all incidents in writing on the Incident Report Sheet and notify the manager of any illegal or suspicious activity. • If a situation warrants, contacts the appropriate emergency services by dialing 911. • Assists in the event the elevator breaks down to calm individuals effected and report to emergency services. • Remains in view of fire panel & monitors panel. • Performs any additional duties or tasks as assigned by the Manager. Scheduling: Based upon business necessity. Schedules are posted in advance. Additionally, if a holiday falls on a day that is part of the employee’s normal schedule, the employee will still be scheduled for their shift and will work the holiday. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required. Competencies: • Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control. Presents oneself professionally • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. • Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation. • Attendance/Punctuality - Is consistently at work and on time. • Dependability - Follows instructions, responds to management direction. • Initiative - Volunteers readily; Asks for and offers help when needed. 2 Available Shifts: Saturday, 12 a.m. to 8 a.m., Sunday, 12:00 a.m. to 8:00 a.m. Friday, 5 p.m. to 12 a.m., Saturday, 4 p.m. to 12 a.m., Sunday, 4 p.m. to 12 a.m. Requirements • Must be able to take verbal or written direction & work well without supervision. Education and/or Experience: • High school diploma or general education degree (GED); Language Skills: • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to write simple correspondence. • Ability to effectively present information in one-on-one and small group. situations to residents and other employees of the organization. Other Skills and Abilities • Ability to speak more than one language preferred. Physical Activities: • Standing, Unilateral and Bilateral Movement, Walking, Reaching, Grasping/Turning, Bending/Stooping/Squatting, Climbing Stairs, Pushing or Pulling, Writing/Typing, Finger Dexterity, Lifting/Carrying, Talking. Physical Demands: • Sit, Talk, Hear • Constant need (100% of the time) • Stand, walk, use hands to finger, handle, feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. • Frequent need (66% to 100% of the time). • Lifting/carrying/moving objects 1 - 25 lbs • Occasional need (1% to 33% of the time). Visual Acuity: • Observe areas needing attention/correction. Distance vision, peripheral vision, depth perception, and ability to adjust focus, respond to written instructions from staff. • Constant need (100% of the time) Environmental/Atmospheric Conditions: • Indoors (100% of the time). • Noise level is moderate