Description Join Our Team: Evening Safety & Outreach Specialist At the Brattleboro Food Co-op, safety, community outreach, and exceptional service go hand in hand. As our Evening Safety & Outreach Specialist, you will play a vital role in creating a safe, welcoming, and supportive environment for our staff, shoppers, and local community. This unique role balances loss prevention and physical safety with proactive compassionate outreach—ensuring our store remains a vibrant and secure hub for everyone. Key Responsibilities Safety & Loss Prevention • Perform regular safety inspections and store walk-throughs to identify common hazards and prevent loss. • Conduct continuous security tours across store departments, entryways, and parking areas to maintain a strong, approachable presence. • Act as a key point of contact and first responder during on-site emergencies, building inspections, and emergency service visits. • Diffuse tense or potentially dangerous situations with calm professionalism, diverting conflict whenever possible. • Maintain detailed, unbiased logs of store incidents, trespass notices, and shoplifting occurrences; routinely review and archive security footage for investigations. Community Outreach & Customer Service • Deliver exceptional, courteous customer service to internal teams, shoppers, and community members. • Build positive, respectful relationships with local outreach clients and connect individuals in need to regional community resources. • Set up and manage seasonal outreach supplies and respond to outreach assistance calls promptly. • Assist shoppers who appear confused or apprehensive, ensuring a comfortable shopping environment for all. Teamwork & Store Support • Collaborate closely with department managers to develop loss prevention strategies and address store hazards quickly. • Communicate effectively with leadership regarding department priorities, daily tasks, and scheduled shifts. • Provide light support with basic facilities maintenance and janitorial tasks as needed to keep the store running smoothly. Requirements What We’re Looking For Experience: Minimum of 2 years in security, loss prevention, physical security, social services, military, police, or community outreach. Certifications: OSHA 10-Hour certification (minimum); First Aid/CPR training is a plus. Skills & Qualifications: • Proven ability to safely diffuse unstable or high-stress situations. • Strong blend of authority, confidence, and empathy. • Tech-savvy: Comfortable with computers, Google Workspace, email, and digital logbook systems. • High discretion and strict respect for sensitive, confidential information. Physical & Schedule Requirements: • Ability to stand and walk for the duration of a full shift. • Flexibility to work varied hours, including evenings and weekends. Why You’ll Love Working With Us • Community-Centered Culture: Work with a team dedicated to local food, sustainability, and mutual respect. • Competitive Pay: $18–$23/hr depending on experience. • Purpose-Driven Work: Make a visible, positive impact in Brattleboro every single day.