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Customer Success Manager, Services (US)

Whop · whop.com
BrooklynLead / Manager
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The job in short

Customer success management for services, US.

Details

Found
25 d ago · posted 2026-09-28
Location as listed
Brooklyn, NY
Role
Customer Success
Pay (as listed)
$200,000–$250,000 a year
Source
The company’s own careers site

Full description

Mission Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop. Role You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow. This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop. What You’ll Do • Onboard new services customers and get them live fast • Move their payments and billing onto Whop • Roll out to additional locations for multi-site operators • Spot accounts at risk early and fix the problem yourself • Hand healthy, growing accounts to the account team What We’re Looking For • Operator background in services, field service, or industrial businesses • Top performing CSM or onboarding lead in field service, industrial, or payments software • Experience with owner-operated and family businesses • Comfortable talking to an owner without a script Compensation / perks • Compensation range: $200,000 to $250,000 • Best in class base + OTE with competitive equity • Location: In-person NYC / Brooklyn, 5 days in office • Equinox membership • Lunch & dinner M–F • Rent stipend within 0.5 mile of the office • Citi Bike • Ubers home after 10pm • Unlimited PTO + health / vision / dental • Latest MacBook Pro

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