Description ESSENTIAL FUNCTIONS: • Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor. • Accurately obtain all required demographics and insurance information from the patient. • Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments. • Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patents chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner. • Maintains strictest patient confidentiality. The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements. Requirements EDUCATION: High school diploma or GED. REQUIREMENTS: • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. • Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers. • Must be able to type a minimum of 40 WPM. KNOWLEDGE: • Knowledge of basic computer applications. • Knowledge of medical terminology, insurance companies and plans. • Knowledge of scheduling templates. • Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management. SKILLS: • Must be able to answer a high volume of telephone calls and utilize a multi-line telephone system. • Basic computer knowledge and skills in operating a computer. • Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction. • Maintaining patient confidentiality. • Organized team player with the ability to communicate effectively and efficiently. ABILITIES: • Ability to maintain patient confidentiality. • Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients. ENVIRONMENTAL/WORKING CONDITIONS: Normal office environment PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard. ORGANIZATIONAL REQUIREMENTS: • LOS employee manual must be read, and acknowledgement receipt signed. • OSHA Requirements and training to include: *Safety Training. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.