CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency. As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning. Key responsibilities include: • Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android) • Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive • Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware • Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management) • Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates • Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation • Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments • Participate in occasional after-hours/on-call support and provide client training on IT best practices and security • Proactively identify and remediate potential issues while building and maintaining positive client relationships Requirements Required Qualifications: • 2+ years of IT/help desk experience in a professional environment • Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints • Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive) • Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi • Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management) • Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments) • Experience using at least one ITSM/ticketing tool • Strong communication skills for providing technical updates directly to clients in a support context • Authorized to work in the United States • Able to travel to client sites approximately 15% of the time • Available for after-hours/on-call support on a rotating schedule Preferred Qualifications: • Bachelor’s degree in Computer Science or an IT-related field • Experience using Windows Autopilot for device provisioning and deployment • Experience configuring email authentication/security records (SPF, DKIM, DMARC) • Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies • PowerShell scripting experience • Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101 Benefits • Competitive salary of $55,000–$75,000 USD • Paid time off and company holidays • Health, dental, and vision insurance options • 401(k) retirement plan with company match • On-site gym for employee wellness • Modern, collaborative office environment • Ongoing training and professional development • Opportunity to work with cutting-edge technology • Team events and employee appreciation initiatives • Strong company culture focused on innovation and teamwork