Description We’re Hiring a Commercial Service Pro — and We Take Care of Our People. If you know how to keep fleet customers happy, technicians productive, and service bays moving — this is the place for you. Matthews Motors is a fast-growing commercial truck dealership and upfitter with over 35 years serving fleets, municipalities, and owner-operators across the Southeast. We’re looking for a Commercial / Fleet Service Advisor who can manage repair orders from start to finish — combining communication, coordination, and accountability to keep trucks on the road and customers coming back. You’ll be the front line between our technicians and our clients — ensuring jobs are quoted correctly, scheduled efficiently, and completed with precision. If you thrive in a fast-paced shop and take pride in doing things right, you’ll fit right in here. What You’ll Do • Own the repair process — from customer check-in to final delivery and invoicing • Build and maintain strong relationships with commercial and fleet customers through consistent communication and follow-up • Create accurate repair orders, quotes, and cost/time estimates for each job • Coordinate scheduling and technician assignments to maximize shop efficiency • Verify warranty and policy coverage and ensure documentation is complete • Communicate updates clearly to customers and internal teams throughout each repair • Work closely with the Parts Department to ensure parts accuracy and timely procurement • Ensure on-time delivery of completed repairs with thorough quality checks and customer walkthroughs • Follow up post-service to ensure satisfaction and encourage repeat business What We Offer • No Weekends – Monday through Friday, 8:00 AM to 5:00 PM • Competitive Pay + Performance Incentives • 401k Matching (6%) – **Industry Leading** • Health, Dental, and Vision Insurance with Company Contribution • Paid Time Off + Holidays • Paid Training & Career Development Opportunities • Stable, Year-Round Work – no seasonal layoffs • Strong Team Culture – tight-knit, respectful, and built on integrity Requirements What You Bring • 2+ years of experience as a Service Advisor, Service Writer, or Fleet Coordinator (commercial truck or diesel background preferred) • Understanding of fleet operations, preventive maintenance, and DOT requirements • Excellent communication and multitasking skills — you can balance priorities without dropping details • Professional and positive attitude — you take pride in doing the job right • Familiarity with ERP or DMS systems and digital repair order workflows • A team-first mindset and commitment to taking care of customers and coworkers Ready to Join the Team? If you’re a customer-driven Service Advisor looking for a better work-life balance and a shop that values professionalism, hit “Apply” or call/text 706-722-3997 to connect directly with our team. Matthews Motors – Where Service Meets Reliability.