Description Description Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Security Ambassador I for the Retail Operations, you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City. You may patrol on foot, cart, or sit a lobby desk, depending on the needs of the team. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require responsiveness and a high level of flexibility as we provide security services during days, nights, weekends, and holidays. Essential Duties and Responsibilities: • Provide excellent customer service to our clients and guests • Perform regular interior and exterior patrols on foot and/or via golf cart • Report security and service/maintenance related issues immediately and follow through to ensure completion • Identify and report potential threats, hazardous conditions, and suspicious activity • Manage conflicts with diverse groups of people by utilizing de-escalation skills and effective communication • Respond to and document incidents within an Incident Management System • Understand and implement Post Orders, Emergency, Incident and Action Plans • Additional duties as assigned by manager Requirements • Must be at least 18 years of age • Possess a valid TEXAS driver’s license with good driving record • Must pass a “Motor Vehicle Records” check as a condition of employment • Must submit to a background investigation in accordance with all Federal, State and Local laws • Applicant will be subject to a drug screening as a condition of employment • Must possess, or obtain, a Non-Commissioned Security Officer, Level II for the State of Texas as a condition of employment. • Required training provided by the Memorial City Security department, including required participation in all mandatory trainings • Willing to work varied schedules that may include nights, weekends, and holidays • May be required to assist security operations during man-made or natural disaster • Familiar with Microsoft Outlook, Teams, and other basic computer software • Should be comfortable typing and completing incident related documents to include photos, witness statements and incident reports • This position may require working indoors or outdoors where you will be subject to the elements and changing weather conditions • This position may also require you to walk, stand or sit or for long periods of time depending on your post assignment Skills, Qualifications and Other Requirements: • Successfully complete the Security Program’s new-hire training program within one month of the job offer • Will be required to pass First-Aid/AED training within the first year of employment (Employer Provided) • Ability to articulate information clearly and concisely, in both verbal and written form • Communicate well via phone or handheld radio • Remains calm under pressure • Great problem solver and works well independently, with little to no direct Supervision • Exercises good judgement and initiative • Enjoys working with diverse groups or people and organizations in a dynamic work environment What We Offer: • Competitive pay and excellent benefits package including 401k Program with company match • Holiday and Spot Recognition Bonuses • Career development opportunities, training, and certifications to help you grow your career • Exceptional culture that values its strong history and legacy of excellence, always working with integrity, to build trust and make a true impact to those we serve and to our own Team Members ABOUT METRONATIONAL: MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards: • Houston Chronicle Top Workplaces • Houston Business Journal Healthiest Employers • Houston Business Journal Best Places to Work • Cigna Well-Being Award • American Heart Association Fit-Friendly Worksite • Mother-Friendly Worksite