Description The primary purpose of this job is to maintain the service metrics for the Quick Lane and Service Departments, while retaining a high level of customer satisfaction. Requirements Essential Functions: • Retain a high level of customer satisfaction at or above Group Average • Maintain a high level of Service Metrics Measurements • Follow the Written Service Drive Process for both Quick Lane and Service Departments • Control expenses including Rental Vehicles and policy adjustments • Develop and exhibit good problem solving skills, including solving concerns with customers and associations without involving management • Develop accounting skills for the Service department • Learn to use the DMS (Dealership Computer System) • Understand the Ford Warranty Process • Manage and control the daily Work-In-Process (WIP) and Special Orders for Parts • Continue all training and certification classes • Maintain a good relationship with all departments • Endorse a high level of professionalism Education Required: • High School Diploma or equivalent Practical Experience: • 1 year of experience in the field is required