Description DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit. Why You’ll Love This Role: As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success. What You’ll Do: Customer Support & Standard Sales • Be the first point of contact for customer calls and emails • Prepare and send quotes, pricing, product info, and lead times • Enter accurate customer orders in the CRM/ERP system • Provide updates on order status, shipping, or changes • Look for opportunities to upsell or add complementary products • Keep detailed notes in the CRM for visibility and follow-up • Coordinate with the sales team to ensure a smooth customer experience • Send samples, catalogs, or product information as needed Custom Project Support • Assist the Custom/Project Sales team with non-standard or unique customer requests • Help prepare custom quotes, RFQs, and submittals • Coordinate with Engineering, Operations, and Customer Service for accurate project details • Track project timelines and ensure customers receive updates • Support smooth handoffs from quote to production Requirements What You Bring: • Associate degree or experience in inside sales or customer service • Strong communication skills and a customer-first mindset • Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint) • Ability to stay organized, work efficiently, and manage multiple tasks Experience you’ll bring: • Associates degree or previous experience in customer service or inside sales • Proficient in Microsoft Office: Outlook, Excel, Power Point, Word • Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential We’ll be excited if you have: • 2+ years inside sales or customer service experience in selling doors or building materials industry • CRM and ERP experience Work Environment: • Onsite office environment • Monday to Friday • Celebrations and gatherings • Recognition program • Team approach This is a full-time role, onsite in our Raleigh location.