Description JOB SUMMARY The Café Host/Hostess is a self-motivated individual responsible for the daily operation of the Medical Center Clinic Courtyard Café. This role prepares and serves food and beverages to patients, guests, and staff while maintaining a welcoming, clean, and efficient café environment. ESSENTIAL DUTIES AND RESPONSIBILITIES • Greet patrons in a friendly and professional manner and respond promptly to requests or questions. • Provide excellent customer service while recommending menu items, upselling beverages and food items, and cross-selling complementary products to enhance the guest experience and support café sales. • Perform all cashier functions, including opening the cash register daily, processing purchases, providing change, balancing and closing the register, preparing the daily bank deposit, and ordering change as needed. • Prepare food and beverages according to patron orders while adhering to proper food handling procedures, food safety standards, and applicable government regulations. • Ensure quality, quantity, freshness, and visual appeal of all food and beverage items served. • Maintain accurate inventory control, including completing required documentation, to ensure sufficient products and supplies are available to prepare all menu items each day. • Maintain a neat, clean, and well-stocked café display and patron area throughout the day. • Create and maintain attractive product displays and utilize signage to promote café offerings and specials. • Maintain a clean and safe work environment by continuously monitoring and cleaning food preparation, service, and guest areas throughout the day. • Open, close, and secure the café according to established procedures. • Other duties as assigned. CORPORATE CULTURE RESPONSIBILITIES • Follow established corporate and department-specific policies and procedures • Attend all corporate and department-specific required training. • Uphold MCC’s Purpose, Values, and Vision. • Abide by MCC’s Corporate Culture Responsibilities. • Perform other duties as may be assigned cheerfully and willingly. Requirements EDUCATION/EXPERIENCE REQUIREMENTS • Minimum education requirement is high school diploma or GED. • Previous experience with food service operations preferred. KNOWLEDGE, SKILLS AND ABILITIES • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers. • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner. • Ability to work with cash and displays knowledge of math skills. • Proficient in use of English language both in written and verbal communication. • Must be able to communicate with individuals of varying socio-economic backgrounds. • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Professional demeanor and recognition of privacy considerations for patients and families. PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS • Strength (Lift/Carry/Push/Pull): Light (exerting up to 25 pounds of force occasionally) • Standing/Walking: Frequently; activity exists from ¾ of the time • Keyboarding/Dexterity: Occasionally; activity exists from ¼ of the time • Ability to look at a computer screen for extended periods. • Ability to perform constant repetitive hands and finger motions. • Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time. • Ability to lift and move inventory of up to 25 pounds on an occasional basis. • Talking (Must be able to effectively communicate verbally): Yes • Seeing: Yes • Hearing: Yes EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS • Must exhibit stable work behaviors daily. • Must possess adequate individual coping skills. • Ability to remain calm and professional regardless of workload or time constraints. • Must be able to work under stress and remain calm and professional. WORK ENVIRONMENT • Exposed to frequent and constant interruptions in daily functions/schedule. • Must be available to customers and staff throughout the day. • May be required to work extended hours to meet department needs.