Description JOB SUMMARY The Medical Assistant, non-certified / Patient Services Representative is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; communicating with patients for instruction, information, and assurance; assisting in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays; and resolving patient inquiries, under the direction of the Practice Manager and physician*. ESSENTIAL DUTIES AND RESPONSIBILITIES • Identify self verbally and by wearing name badge at all times while on duty. • Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. • Schedule patient appointments within the prescribed protocol. • Verify all necessary referral and authorization information is in place prior to the appointment. • Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc. • Verify and update demographics and insurance in the practice management system at each patient encounter. • Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit. • Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits. • Answer telephones promptly and in a professional manner according to corporate customer service standards. • Manage schedule to ensure maximum utilization of available time slots. • Utilize appropriate system, processing each referral according to office protocol. • Verify patient appointments via telephone prior to patient appointment as instructed. • Comply with Corporate policies as directed, carrier policies, and other corporate protocols. • Prepare all pertinent information for scheduled appointments, according to protocol. • Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant, non-certified, may undertake the following clinical duties: • Prepare medical instruments or equipment for use. • Prepare patient treatment areas for use. • Obtain and record patient vital statistics or other health information. Ensure the identification of the patient. Verify name and MCC # with requisition or appointment schedule, ensure labels are printed for all tests ordered. • Organize work and handle workload efficiently; organize an effective and efficient response to optimize productivity. • Maintain adequate supplies for testing, replenish supplies when necessary. Alert appropriate personnel when supplies are needed. • Enter physician directed and documented diagnostic orders into the approved EMR Order Entry system. Complete fax orders as needed and document confirmation of sent and received diagnostic orders. • Maintain safety procedures. Suggest ways to solve safety/health problems. Uses appropriate safety equipment (i.e., safety needles, sharps containers, Personal Protective Equipment/PPE). Decontaminate/sterilizes work area at end of day as needed. • Be proficient with standard concepts, practices, and procedures within the medical field. • Prepare charge tickets for appropriate tests and procedures performed. • Anticipate departmental needs and improve office efficiency by assisting other staff as necessary. • Answer patient questions in a friendly and professional manner; direct requests appropriately and efficiently. • Schedule patient procedures or appointments as necessary. • Answer calls and respond to voice mail in a timely manner. • Understand limitations of role as a Medical Assistant • Coordinate schedule changes with front desk. • Other duties as assigned. *Physician has the option to delegate this responsibility to a mid-level provider. CORPORATE CULTURE RESPONSIBILITIES • Follow established corporate and department-specific policies and procedures. • Attend all corporate and department-specific required training. • Uphold MCC’s Purpose, Values, and Vision. • Abide by MCC’s Corporate Culture Responsibilities. • Perform other duties as may be assigned cheerfully and willingly. Requirements EDUCATION/EXPERIENCE REQUIREMENTS • Minimum education requirement is high school diploma or GED. • Minimum of 1 year of experience in medical office required. • Must hold and maintain Healthcare Provider Basic Life Support (CPR & AED) certification. KNOWLEDGE, SKILLS, AND ABILITIES • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers. • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner. • Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm. • Preferred knowledge of operating electronic health records (EHR) systems. • Proficient in use of English language both in written and verbal communication. • Must be able to communicate with individuals of varying socio-economic backgrounds. • Good visual acuity, including color discrimination, is required. • Ability to work in hazardous and biohazardous areas. • Ability to work in an area in close proximity to other employees. • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Professional demeanor and recognition of privacy considerations for patients and families. • Must be able to accurately prioritize multiple tasks. PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS • Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally) • Standing/Walking: Frequently; activity exists up to 2/3 of the time • Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time • Ability to look at a computer screen for extended periods. • Ability to perform constant repetitive hands and finger motions. • Ability to work in various positions (standing, sitting, bending, and walking) for extended/long periods of time. • Talking (Must be able to effectively communicate verbally): Yes • Seeing: Yes • Hearing: Yes EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS • Must exhibit stable work behaviors daily. • Must possess adequate individual coping skills. • Ability to remain calm and professional regardless of workload or time constraints. • Must be able to work under stress and remain calm and professional. WORK ENVIRONMENT • Clinical back/front office environment • Exposed to frequent and constant interruptions in daily functions/schedule. • Must be available to customers and staff throughout the day. • May be required to work extended hours to meet department needs. • Clinical/Medical practice office operations.