Description JOB SUMMARY An OSR is a multi-skilled person trained to facilitate medical practice operations. The OSR assists patients, the manager, physicians and clinical staff to ensure operational efficiencies. ESSENTIAL DUTIES AND RESPONSIBILITIES • Identify yourself to internal and external customers by wearing your identification badge at all times. • Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. • Deliver outgoing correspondence and mail to the mailroom and other locations as appropriate. • Collect incoming mail from the mailroom, sort, and deliver to the appropriate person in the department. • Maintain office supply inventory. Receive and deliver office supplies. • Run work-related errands for physicians or manager. • Prepare charge tickets for the next day appointments. • Answer telephones promptly and in a professional manner according to Corporate customer service standards. Take a comprehensive message when appropriate. If transferring the call, advise the patient prior to the transfer. Follow-up as appropriate to resolve the caller’s issues. • Schedule patient appointments correlated between physician and testing schedules within the prescribed protocol. • Re-schedule patients as necessary, including removal of cancelled appointment from physician and testing schedules. • Prepare chart information for physician’s daily as necessary by department. • Triage urgency of patient concerns and seek additional guidance where needed. • Obtain all authorizations and referrals necessary for medical and vision insurance plans. • Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc. • Verify and update demographics and verify insurance in the practice management system at each patient encounter. • Notify clinical staff patient has arrived and provide tech with appropriate documentation and information for the visit. • Collect all co-payments, deductibles, and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits. • Check out patient according to office protocols. • Other duties as assigned. CORPORATE CULTURE RESPONSIBILITIES • Follow established corporate and department-specific policies and procedures. • Attend all corporate and department-specific required training. • Uphold MCC’s Purpose, Values, and Vision. • Abide by MCC’s Corporate Culture Responsibilities. • Perform other duties as may be assigned cheerfully and willingly. Requirements EDUCATION/EXPERIENCE REQUIREMENTS • Minimum education requirement is high school diploma, or equivalent. • Prior healthcare or ophthalmic experience preferred. KNOWLEDGE, SKILLS AND ABILITIES • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers. • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner. • Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. • Preferred ability of typing 40 cwpm. • Proficient in use of English language both in written and verbal communication. • Must be able to communicate with individuals of varying socio-economic backgrounds. • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Professional demeanor and recognition of privacy considerations for patients and families. PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS • Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally) • Standing/Walking: Occasionally; activity exists up to 1/3 of the time • Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time • Ability to look at a computer screen for extended periods. • Ability to perform constant repetitive hands and finger motions. • Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time. • Talking (Must be able to effectively communicate verbally): Yes • Seeing: Yes • Hearing: Yes EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS • Must exhibit stable work behaviors daily. • Must possess adequate individual coping skills. • Ability to remain calm and professional regardless of workload or time constraints. • Must be able to work under stress and remain calm and professional. WORK ENVIRONMENT • Clinical/Medical practice front office environment • Exposed to frequent and constant interruptions in daily functions/schedule. • Must be available to customers and staff throughout the day. • May be required to work extended hours to meet department needs