Description MISSION To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities. ESSENTIAL DUTIES • Sell inventory on hand • Assure that the highest levels of customer service are met • Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered • Resolve customer concerns or complaints as they arise • Follow pricing policies which will provide satisfactory gross margins • Obtain approval for work authorized by the customer by obtaining signature • Handle daily cash, credit, national account, and fleet transactions • Meet goals and sales quotas set by supervisor • Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public • Clean, restock, and update store displays daily • Maintain proper telephone answering techniques • Solicit new accounts • Protect company assets (inventory, cash accounts, receivables, equipment and real estate). • Embrace Purcell’s culture of safety and perform all jobs in a safe manner • Regular attendance in accordance with assigned schedule • Ability to perform physical requirements as listed in job description • Other essential and non-essential duties, as assigned by management Requirements REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS Minimum Education: Associate's Degree or Trade School Minimum Job-Specific Experience: 3-5 years Management Experience: 1-2 years Driver’s License Required: Yes Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s) Job-Specific KSA’s: Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Tools & Technology KSA’s: Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software) Typing – Ability to type at 55 wpm Calculator – Efficient skill with a calculator Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties Cognitive KSA’s: Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Persuasion — Persuading others to change their minds or behavior. Service Orientation — Actively looking for ways to help people. Communication KSA’s: English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.