Description MISSION To provide safe, quality maintenance on passenger vehicles and heavy duty equipment. ESSENTIAL DUTIES • Diagnose, recommend, and complete vehicle alignment on commercial trucks and other vehicles based on guest needs. • Balance wheel assemblies and perform commercial tire service. • Pursue training opportunities for development into completing other vehicle services on commercial trucks, including but not limited to brake work, suspension services, axle work, and oil and lube services. • Document work performed on service ticket • Maintain tools and a clean work area • Embrace Purcell’s culture of safety and perform all jobs in a safe manner • Protect company assets • Regular attendance in accordance with assigned schedule • Ability to perform physical requirements as listed in job description • Other essential and non-essential duties, as assigned by management Requirements REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS • Minimum Education: Associate's Degree or Trade School • Minimum Job-Specific Experience: 3-5 years • Management Experience: N/A • Driver’s License Required: Yes • Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s) Job-Specific KSA’s: • Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems • Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance. • Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. • Repairing — Repairing machines or systems using the needed tools. • Troubleshooting — Determining causes of operating errors and deciding what to do about it. Tools & Technology KSA’s: • Equipment Selection — Determining the kind of tools and equipment needed to do a job. • Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties Cognitive KSA’s: • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Service Orientation — Actively looking for ways to help people. Communication KSA’s: • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.