Description MISSION To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques. ESSENTIAL DUTIES • Identify and inflate tires correctly for the size and ply • Place wheels on balancing machines to determine counterweights required to balance wheels • Dismount wheels from vehicles using lug wrenches and other hand and power tools • Mount wheels onto vehicles • Reassemble tires onto wheels • Replace valve stems and remove puncturing objects • Locate and seal punctures • Perform lube, oil, filter, tire services on passenger and light truck vehicles, as needed • Maintain positive relationships with customers • Maintain tools and related tire accessories • Maintain a clean shop to reflect the proper corporate image to the public • Protect company assets • Embrace Purcell’s culture of safety and perform all jobs in a safe manner • Regular attendance in accordance with assigned schedule • Ability to perform physical requirements as listed in job description • Other essential and non-essential duties, as assigned by management Requirements REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS Minimum Education: High School Minimum Job-Specific Experience: 1-2 years Management Experience: N/A Driver’s License Required: No Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s) Job-Specific KSA’s: • Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. • Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance. Communication KSA’s: • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience. Tools & Technology KSA’s: • Equipment Selection — Determining the kind of tools and equipment needed to do a job. • Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties Cognitive KSA’s: • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Service Orientation — Actively looking for ways to help people.