Description At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered. As a Host at Tommy’s Tavern + Tap, you are the first and last impression for our guests. You are responsible for creating a warm and welcoming environment, managing the flow of the dining room, and ensuring guests are seated efficiently and courteously. Your role is essential in setting the tone for a GREAT guest experience. Requirements • Exemplify the Triple T Hospitality Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both team members and guests. • Greet guests promptly and warmly upon arrival. • Manage waitlists and reservations using the restaurant’s seating system. • Escort guests to their tables and provide menus. • Communicate wait times accurately and manage guest expectations. • Answer phones and assist with takeout orders or general inquiries. • Maintain cleanliness and organization of the host stand and entrance area. • Collaborate with servers, bussers, and management to ensure smooth seating flow. • Follow all health and safety regulations. • Communicate effectively with team members and management. To-Go Responsibilities • Answer phone calls and take accurate To-Go orders. • Confirm order details and ensure proper packaging and presentation. • Coordinate with kitchen staff to ensure timely preparation of To-Go orders. • Process payments and handle cash or card transactions securely. • Greet and assist guests picking up To-Go orders with professionalism and efficiency. • Maintain cleanliness and organization of the To-Go station. • Communicate effectively with kitchen and front-of-house staff to ensure order accuracy and guest satisfaction. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • Positive attitude and team-oriented mindset. • Excellent communication and interpersonal skills. • Ability to multitask and remain calm under pressure. • Strong organizational skills and attention to detail. • Must be able to stand and walk for extended periods. • Weekend and evening availability preferred.