Description Position Summary Our Customer Service Representatives are responsible for providing excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently. Essential Duties and Responsibilities • Greet and assist customers in a professional and friendly manner, both in person and via phone • Process customer orders, payments, and transactions accurately • Resolve customer concerns and complaints effectively with direction • Maintain accurate customer records and account information • Educate customers on company services, pricing, and policies • Handle cash and credit card transactions • Maintain a clean and organized work area • Support team members and assist with additional tasks as needed and assigned • Store opening and closing responsibilities based on shift requirements • Wash and fold laundry duties and laundromat assistance (applicable based on location) • Maintain attendance and punctuality standards Qualifications • Verbal and written communication skills; must be able to read, write, and speak English • Basic computer and math skills • Ability to multitask and stay organized • Professional appearance and positive attitude • Ability to work independently and as part of a team • Dependable • Criminal background check required • 18 years or older Physical Requirements • Ability to stand and walk for extended periods • Ability to grasp items and lift/move up to 20 pounds from place to place • Frequent use of computers, phones, and office equipment Work Environment • Frequent interaction with customers and team members • Requires schedule flexibility including weekends depending on business needs Benefits • Employee discounts • Health and retirement benefits (if applicable) • Employee Assistance Program Equal Opportunity Employer Classic Drycleaners and Laundromats is an equal opportunity employer and values diversity in the workplace.