Description Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service. Responsibilities • Answer inbound calls in a high-volume call center environment promptly and professionally • Address inquiries, complaints, and service-related issues in a timely manner • Provide accurate information about products, services, policies, or promotions • Document customer interactions and update records in ServiceTitan as necessary • Collaborate with team members to improve processes and enhance the customer experience • Monitor emails, text messages, and virtual leads • Maintain a positive, empathetic, and professional attitude toward customers at all times • Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible • Perform any additional responsibilities and duties as assigned to support team and business needs Requirements • 1 year of customer service experience in a call center or telemarketing role preferred • Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred • Proficiency with computers, CRM software, and basic office applications • Excellent verbal and written communication skills • Strong problem-solving skills and ability to handle challenging customer interactions • Ability to work in a fast-paced environment and manage multiple tasks Benefits Bacon offers the following benefits in order to achieve a happy and healthy team culture together: • Medical • Dental • Vision • 401k with match • Life Insurance • PTO and paid holidays The pay for this role is competitive and based on experience. Multiple shifts available.