Description Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services. Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care. We are currently seeking full-time Dining Room Supervisors to lead and support our front-of-house dining team. In this role, you will train and mentor staff, coordinate schedules, and ensure an exceptional dining experience for residents and guests. The ideal candidate is a confident hospitality leader with a strong commitment to service excellence, resident satisfaction, and operational efficiency. Experience in senior living environments such as long-term care, assisted living, or memory support is preferred, along with a passion for serving older adults. KEY RESPONSIBILITIES: • Supervise daily dining room operations across multiple levels of care, ensuring consistent service standards in independent living, assisted living, skilled nursing, and memory care. • Ensure compliance with food safety, sanitation, and infection control standards specific to healthcare and senior living environments. • Coordinate closely with culinary and nursing teams to ensure resident dietary needs, restrictions, and preferences are accurately met. • Support therapeutic and modified diets by ensuring staff understand proper service procedures and resident-specific instructions. • Maintain a strong resident-centered approach, fostering positive relationships with residents, families, and guests. • Respond promptly to resident concerns, service issues, and special requests with professionalism and urgency. • Monitor staff performance during service and provide real-time coaching and corrective feedback when needed. • Oversee proper setup, cleanliness, and presentation of dining rooms before, during, and after service. • Ensure accurate documentation of dining service issues, incidents, and resident feedback. • Support memory care dining services with patience, structure, and appropriate assistance techniques. • Assist with catering, special events, and holiday functions within the community. • Ensure staff adherence to hospitality standards, grooming policies, and professional conduct expectations. • Promote teamwork and communication between dining, culinary, and other departments to ensure seamless service. • Assist with inventory control, supply ordering, and cost-conscious operations. • Maintain flexibility to support service coverage during staffing shortages, peak periods, or special events. Requirements REQUIREMENTS: • High school diploma or GED required; Bachelor’s degree in Hospitality Management or related field preferred. • Experience supervising front-of-house teams in hospitality; CCRC or senior living experience preferred. • Minimum of two (2) years of progressive hospitality experience, preferably in fine dining or restaurant management. • Strong knowledge of service standards, dining room operations, and therapeutic diets in healthcare/senior living settings. • Proven ability to lead, train, and hold staff accountable while maintaining a positive, service-focused culture. • Ability to collaborate effectively with culinary, nursing, and resident services teams to ensure seamless operations. • Strong problem-solving, conflict resolution, and customer service skills with a resident-centered approach. • Experience conducting training, coaching, and performance evaluations. • Highly organized with strong attention to detail and ability to manage multiple priorities in a fast-paced environment. • Experience supporting events, banquets, and special functions. • Proficient in Microsoft Office, POS systems, and reservation platforms (e.g., OpenTable). • Ability to work flexible hours, including evenings, weekends, holidays, and special events. • Commitment to resident dignity, confidentiality, and service excellence in a senior living environment. Comprehensive benefit package includes: • Medical, Dental, and Vision Insurance • Onsite Pharmacy & Convenience Store • Paid Time Off + 6 Paid Holidays • Employee Assistance Program (EAP) • Employer-Paid Life & AD&D Insurance • Employer-Paid Short- & Long-Term Disability • 403(b) Retirement Plan w/ Employer Contribution • Tuition Reimbursement • Employer-Paid Certification Training • Legal Resources & Identity Protection Plan **Benefits may vary by employment status. EEO/D/V