Description We are looking for an experienced and passionate Bistro Supervisor to lead our front-of- house team and ensure an exceptional dining experience for every guest. You will play a pivotal role in day-to-day operations, mentoring staff, maintaining service standards, and helping drive the culture of hospitality that defines our bistro. Key Responsibilities • Supervise, coach, and motivate front-of-house staff during service to ensure seamless, high-quality guest experiences • Open and/or close the bistro, including cash handling, reconciliation, and end-of- shift reporting • Monitor efficiency during peak periods • Handle guest feedback and complaints promptly and professionally, escalating where necessary • Conduct pre-shift briefings to communicate daily specials, service priorities, and any operational updates • Ensure compliance with food safety, hygiene, and licensing regulations at all times • Assist with scheduling, time-off requests, and staff coverage in coordination with the Dining Service Director • Support inventory management including ordering, stock rotation, and wastage control • Collaborate with the kitchen team to maintain timing, quality, and communication between front and back of house • Onboard and train new team members in service standards, POS systems, and bistro procedures Requirements Qualifications; Experience • Minimum 2 years of experience in a supervisory or senior front-of-house role in a restaurant, café, or bistro environment • Proven ability to lead a team under pressure while maintaining a positive, guest- focused atmosphere • Strong knowledge of food and beverage, including wine basics and menu upselling techniques • Proficiency with point-of-sale (POS) systems and basic cash management • Current Food Handler certification (ServSafe) • Flexible availability including evenings, weekends, and public holidays What We Are Looking For • A natural communicator who leads with warmth and commands respect from peers • Detail-oriented with a passion for creating memorable dining experiences • A calm, solutions-focused mindset when challenges arise mid-service • Team player who thrives in a fast-paced, collaborative environment What We Offer • Competitive hourly rate commensurate with experience • Staff meals and dining discounts • Opportunities for career advancement within the group • Ongoing training and professional development • A supportive team culture built on respect, creativity, and good food