Description Core Responsibilities of a Inspection Manager (Reporting to the Total Service Manager) Field Team Leadership • Direct Oversight of Technicians: Supervise day-to-day activity of fire alarm, sprinkler, extinguisher, and suppression technicians. • Daily Dispatch & Labor Planning: Ensure techs are scheduled efficiently, with appropriate skill sets assigned to jobs. • Daily Work Order Review: Ensures completed WOs are ready for billing • Timecard & Payroll Review: Approve daily/weekly hours, ensuring accuracy and overtime control. • Field Coaching & Ride-Alongs: Conduct regular in-field visits for quality control, safety, and coaching purposes. Requirements Operational Execution • Work Order Management: Ensure timely completion of repairs, inspections, and follow-up deficiencies. • Backlog Reduction: Actively monitor and work backlog to avoid aged WOs, missed inspections, or delayed repairs. • Inspection Readiness: Confirm jobs are properly prepared (material, documents, tools) and inspection ready before dispatch. Customer Service Support • Field-Level Escalations: Handle on-site customer issues, rework needs, or delays before escalating to Total Service Manager. • Quality Assurance: Conduct periodic QC on inspections and repairs to ensure code compliance and customer satisfaction. Scheduling & Dispatching • Assign work orders to technicians based on availability, skill set, location, and job priority. • Coordinate scheduling details with customers and subcontractors as needed. • Maintain a forward-looking schedule with at least 45 days of inspections planned in advance. • Route technicians strategically to minimize drive time and maximize billable efficiency. Team Development & Performance • Mentorship & Support: Develop technician skill sets and assist with NICET certifications, licensing, or on-the-job training. • Performance Reviews: Provide input on performance evaluations, coaching, and disciplinary actions. • Culture & Morale: Foster a positive work environment aligned with safety, accountability, and growth. Safety & Compliance • Jobsite Safety Oversight: Ensure proper PPE, safe practices, and incident reporting protocols are followed. • Tool & Vehicle Management: Verify that tools, ladders, test equipment, and vehicles are maintained, tracked, and used properly. • Compliance Checks: Support audits or inspections related to NFPA, OSHA, AHJ, and company standards. Internal Collaboration • Scheduling Team Liaison: Work closely with schedulers and dispatch to make real-time adjustments and solve technician issues. • Project & Install Coordination: Coordinate technician crossover for inspection/repairs post-project when needed. • Inventory/Material Needs: Support procurement and tracking of technician materials/tools/equipment. • Help conduct interviews/hiring for new technicians. • Manage or help monitor third-party vendors or subcontractors. • Provide weekly updates or reports to the Total Service Manager on field performance.