Description THIS IS AN ON-SITE POSITION JOB SUMMARY: The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning. The position ensures reliable, secure day-to-day IT operations. REPORTS TO: Director of Finance DIRECT REPORTS: None ESSENTIAL FUNCTIONS: • INTERNAL IT OPERATIONS • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure. • Manage user lifecycle (onboarding/offboarding, permissions, account administration). • Deploy and support laptops, desktops, mobile devices, and peripherals. • Perform patching, upgrades, refresh cycles, and routine system maintenance. • Monitor system performance, security, and backups. • Maintain accurate documentation of configurations and procedures. • Ensure compliance with internal IT policies and change management processes. 2. SUPPORT & SERVICE MANAGEMENT • Serve as primary internal IT support resource (Tier 1–3). • Manage ticket intake, resolution, documentation, and escalation. • Provide professional support to employees at all levels. • Identify and reduce recurring technical issues. • Provide occasional after-hours support as needed. 3. SUCCESS MEASURES • Stable and secure internal IT environment • Timely issue resolution and high employee satisfaction • Reduction in recurring support issues • Successful rollout and adoption of new technologies • Measurable operational improvements ADDITIONAL RESPONSIBILITIES: • Adhere to departmental policies for reporting and managing requests and change control • Maintain daily timesheet and expense report entries and submit them accurately and timely • Other duties as required Requirements TECHNICAL SKILLS & EXPERIENCE: Strong working knowledge of: • Microsoft Windows Server • Microsoft Active Directory (AD, DNS, Group Policy) • Microsoft 365 & Exchange • Microsoft Intune • Windows Desktop OS • VPN and remote access solutions • Endpoint security platforms • Backup and disaster recovery systems • Wi-Fi and LAN networking fundamentals • HP and Dell hardware environments • Understanding of internet architecture and mail flow Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred. SOFT SKILLS & COMPENTENCIES: • Strong technical troubleshooting skills • Organized and process-oriented • Clear communicator • Strategic thinker with hands-on execution ability • Independent, accountable, and collaborative EDUCATION & QUALIFICATIONS: Qualifications • 3–5+ years of progressive IT experience • Strong systems administration background • Experience supporting Microsoft 365 and Windows environments • Experience implementing or evaluating new technologies preferred • Associate or Bachelor’s degree in IT-related field preferred Preferred Certifications: CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS: • Primarily office-based work using standard computer equipment • Ability to remain calm and effective during time-sensitive situations • Occasional evening or weekend work as needed • Valid driver’s license and reliable transportation