About the Role: The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well-maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents. Responsibilities: Administrative & Governance • Serve as the primary contact for residents, board members, committees, and vendors. • Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes. • Attend and facilitate Board, Annual, and Special Meetings as required. • Ensure compliance with governing documents, policies, and applicable laws/regulations. • Draft and review RFPs, secure proposals, and make recommendations to the Board. Financial Management • Assist in preparing and presenting annual budgets and reserve studies. • Review and approve expenditures in line with budgetary guidelines and thresholds. • Process invoices, reconcile accounts, and maintain accurate financial records. • Provide monthly financial and management reports to the Board. Operations & Maintenance • Conduct regular property inspections to ensure compliance with community standards. • Issue violation notices and follow up on compliance matters. • Oversee vendors, contractors, and service providers to ensure quality performance. • Coordinate preventive maintenance programs and capital projects. • Ensure safety and security protocols are upheld within the community. Resident & Staff Relations • Respond to resident inquiries and requests in a timely, professional manner. • Promote a positive and inclusive community atmosphere. • Hire, train, supervise, and evaluate onsite staff as applicable. • Coordinate community communications, events, and newsletters. Requirements Qualifications: • 2+ years of experience in community association or property management (onsite experience preferred). • CMCA, AMS, or PCAM certification (preferred but not always required). • Strong knowledge of community governance, property maintenance, and vendor management. • Proficiency in Microsoft Office Suite and community management software. • Excellent written and verbal communication skills. • Strong leadership, organizational, and time management abilities. • Ability to handle conflict resolution with professionalism. Working Conditions: • Ability to walk property grounds and climb stairs as needed for inspections. • Office environment combined with outdoor property inspections. • Must be available to handle after-hours emergency calls when necessary. Core Competencies: • Customer service focus and professionalism. • Financial and project management skills. • Leadership and team management. • Problem-solving and decision-making abilities. • Attention to detail and compliance orientation.