Description "Second to None…Since 1901!" At Wolfers Home Services, we’ve been taking care of homes and families for more than a century — and we’re just getting started. As a fast-growing leader in residential HVAC, plumbing, and electrical services, we’re building something special: a company where high-performing teams, great culture, and meaningful work all come together. We’re currently looking for a Customer Solutions Advisor who loves connecting with people, thrives in a fast-paced environment, and knows how to turn conversations into lasting customer relationships. If you’re energized by helping homeowners feel confident in their decisions — and you enjoy the challenge of closing deals — this could be a perfect fit for you. This role is all about building trust, re-engaging warm leads, and helping customers say “yes” to solutions that keep their families safe, comfortable, and stress-free. You’ll be the friendly voice that bridges the gap between our customers and technicians — and a key player in our continued growth. What’s in it for you? • Earning potential of $100K–$150K+ (hourly + commission) • 100% coverage of your medical premiums, plus full dental, vision, and life insurance • Company-matched 401(k) to help you plan for the future • Paid holidays and accrued PTO so you can rest, recharge, and enjoy life • Set weekly schedule — predictable hours for better work-life balance • All company tech provided, including phone, tablet, and laptop • Ongoing training and career development to help you grow and succeed Your Mission: • Connect with 60–100 customers per day via phone, email, and text. • Confidently close sales over the phone using empathy, urgency, and trust-building. • Re-engage unsold leads and recover missed opportunities. • Support project managers with closing and follow-up conversations. • Handle cancellation requests with professionalism and care. • Manage financing and payment collection for your closed deals. • Keep everything organized and documented in ServiceTitan CRM What Winning Looks Like: • 2–2.5 closed deals per week • Working a Tuesday - Saturday or a Sunday - Thursday schedule • $150K in monthly closed sales • All unsold leads contacted within 24 hours • Multiple contact attempts across multiple days and channels • A growing pipeline and stronger customer relationships every week Requirements The Characteristics and Skills You Have: • Self-motivated — you bring your own drive and energy every day • Accountable — you take ownership of your results • Fearless — comfortable standing on value and hearing “no” • A great communicator — you connect easily with all types of people • Tech-savvy and mechanically inclined • Familiar with basic financing concepts • Experienced in phone-based sales (bonus points if you’ve worked in a high-dial environment)