Description The Lead Associate helps lead team members by ensuring the day-to-day convenience store operations are completed by performing, assisting, and guiding. The Lead Associate is a vital member of our organization playing an essential role in ensuring a positive experience for customers and great work environment for team members. The self-motivated, service-orientated individual will be accountable for demonstrating Northdale’s culture of exceptional customer service and team orientated mindset. Requirements Responsibilities and Duties • Maintain high level of customer service. • Maintain a positive work environment for all team members. • Resolve cash tills at the end of shift. • Generate accurate till reports for each register. • If Deli Lead Associate: Ensure all food is prepared and quality is maintained. • Manager and perform all check-out functions on a daily basis. • Communicate clearly and openly with customers. • Serve as the primary point-of-contact for customer service associates and customers when Assistant Manager and Store Manager are not present. • Assist in performing, implementing, and enforcing established daily operating procedures. Qualifications • High School Diploma preferred. • 6 months of retail experience preferred. • Specific skills: • Effective communication skills. • Ability to motivate employees. • Comfortable working in a fast-paced environment, multi-task, and problem-solve. • Strong work ethic.