Description Onsite General IT Support (Entry Level) The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include: • Generating sign ins for new hires during the onboarding process • Adding/removing and maintaining GoTo VOIP system • Troubleshooting Network Printers • Resolving IT support requests from employees • Answering employee questions regarding computer systems • Gathering and analyzing data to diagnose problems with computer systems • Changing configurations, settings, and permissions to fix computer issues • Installing new software and hardware drivers and updating existing ones as needed • Updating employees on the status of their service requests • Logging all service requests and updating tickets as needed Requirements Skills and Qualifications: • High-level knowledge of commonly used software, hardware, and applications • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language • Demonstrated written communication skills to create useful support logs • Analytical and problem-solving skills to troubleshoot and diagnose issues • Time management skills to provide updates and fixes within a promised time frame • Multitasking skills to assist multiple employees at once • Observational skills to recognize warning signs that indicate potential problems • Customer service skills to interact professionally and positively with employees and coworkers Experience and Requirements: • 1 + Years of IT support experience (Required) • CompTIA certification is a plus • Automotive Industry is a plus • Ability to pass a criminal background check and drug test