Description Location: San Jose & 30 Mile Radius Position Type: Flex Security Day (7 AM - 3:30 PM) & Swing (3 PM - 11:30 PM) Compensation: $25.00/Hour - $35.00/Hour Pay Rate Breakdown: • Base Rate: $25.00 per hour • Water District Sites (San Jose, Palo Alto, Hayward): $28.27 per hour (Includes Platinum Medical, Vision, and Dental with no cost to employee, plus vacation hours) • (Menlo Park, CA): $35.00 per hour Position Overview We are seeking highly adaptable, professional, and customer-service-driven Flex Security Officers to support our elite corporate client accounts across the region, including high-profile sites. As a Flex Officer, you will serve as a versatile team member capable of seamlessly stepping into critical corporate access control, patrol, and emergency response roles. You will maintain high-visibility security posts, oversee access control, handle client-facing communications, and enforce site-specific post orders across multiple corporate environments. Key Responsibilities Access Control & Customer Service • Serve as the primary point of contact at main lobby desks and entrance control points, delivering exceptional customer service to executives, employees, visitors, and vendors. • Verify visitor credentials, issue guest badges, maintain accurate logs, and manage check-in/check-out procedures. • Enforce strict building security policies in a calm, tactful, and professional manner. Surveillance, Patrol & Site Operations • Conduct thorough interior and exterior mobile/foot patrols of corporate offices, parking structures, and restricted facility zones. • Monitor security cameras and VMS platforms (such as Genetec) to detect suspicious activity, security breaches, or safety hazards. • Maintain active familiarization with various site layouts, emergency equipment, alarm zones, and post orders. Incident Management & Safety • Adhere strictly to an "Observe and Report" / No-Hands Policy for security incidents, utilizing verbal de-escalation techniques as a first line of resolution. • Function as a Contingency Lead during building emergencies, leading evacuations and coordinating directly with emergency services (police, fire). • Identify and report maintenance or facility hazards promptly to the Real Estate & Workplace Services (REWS) team. Administrative & Reporting • Generate detailed Daily Activity Reports (DAR), visitor logs, and comprehensive incident pass-downs. • Investigate security incidents and submit clear, written incident reports and recommendations. Requirements • Experience: Minimum two (2) years of progressive physical security, site security, or corporate access control experience. • Communication Skills: Excellent verbal and written communication skills with the ability to engage comfortably with individuals at all levels of an organization. • Customer Service Focus: Strong interpersonal skills, composure under pressure, and a polished, professional demeanor suitable for high-end corporate settings. • Flexibility & Adaptability: Ability to adapt quickly to changing shift schedules, varying post assignments, and fast-paced environments. • Technical Proficiency: Experience operating VMS/CCTV software (Genetec experience preferred) and basic digital reporting software. • Physical Fitness: Capability to walk extended patrols across building grounds and assist with physical emergency evacuations. Required Licenses & Certifications • California Driver’s License (CADL): Valid and in-state. • BSIS Compliance: Valid California Security Guard Registration Card (Guard Card) or Proprietary Private Security Officer License (PPSO). • De-Escalation Training: Certification or documented completion of de-escalation training. • CPR/AED/First Aid: Preferred (or willingness to obtain upon hire).